1. Subscription Cancellations

You may cancel your recurring subscription at any time directly through the Billing section in your Nox AI dashboard. Upon cancellation:

• Auto-renewal is immediately stopped, and no further billing cycles will be charged.
• Your paid plan benefits, custom domain mapping, and hosting will remain active until the end of your current paid billing period.

2. Refund Eligibility for Digital SaaS & Credits

Because Nox AI provides instant digital provisioning of compute resources (Google Cloud Vertex AI GPU synthesis, PostgreSQL storage, and edge CDN deployments), refunds are governed by the following rules:

• Fully Consumed Credits: Once generation credits have been utilized to synthesize website code, those credits are non-refundable.
• Technical Service Failures: If you were charged for a generation or subscription and our system experienced a verifiable fatal failure that prevented delivery of your project, our support desk will immediately re-credit your account or issue a direct refund.
• Duplicate / Erroneous Billing: If your card was charged multiple times due to a gateway timeout, the duplicate charge will be refunded automatically.

3. Refund Processing Timelines

Approved refunds are reversed directly to the original payment source (UPI, Credit/Debit Card, or Net Banking) via Razorpay:

• UPI / Digital Wallets: 2–4 business days.
• Debit & Credit Cards / Net Banking: 5–7 business days (depending on your issuing bank's clearing cycle).

4. How to Request Assistance

To request a billing review or refund for an erroneous transaction, email us at support@thenoxdigital.com with your registered account email, date of payment, and the Razorpay Payment ID.